March 26, 2018 at nine:05 pm I'm repeat customer at Empire and have not skilled an issue on the other hand, will never do business with them again. Purchased carpeting for two bedrooms to incorporate closets. Learned on working day of installation, rooms had been measured improperly (profits Rep Mike Kline) so installer does not have more than enough carpeting to complete the job. I phoned customer service and spoke into a rep who advised me I must wait for a simply call again throughout the subsequent 24 enterprise hours. I questioned for any supervisor which immediately after quarter-hour he located in Texas (Valerie) when she was valuable, she assured me that someone with the area (Northlake) Office environment would connect with. I did receive a simply call from Randy, who created preparations to possess the carpet for that two nd home and the carpet for your closet during the place they'd accomplished, set up the following day. The truth is precisely the same installer agreed to return to setup it.
The installer arrived at 3:50 and when he arrived inside to think about the location he actually explained “wow, that is a good dealâ€â€¦..I live in a one Bed room condo and don’t have extra furnishings than the average person! He then informed me that it could acquire five-six hrs to conduct the put in which wouldn’t get the job done since my developing only lets perform such as this being finished in between sure hours and he wouldn’t be done right until nine:00pm so I had to reschedule. The initial customer support rep which i spoke with was totally unhelpful and instructed me the earliest out there install was the next Monday but that he couldn’t assurance a morning install. Once i termed back again to talk to a supervisor, Yvette was Fortunately valuable, acquired the set up scheduled for Saturday morning and refunded me 10% of the whole Price. Thanks Yvette!
(four) From your really starting of the purchase, we are lied to by Anyone within the sales Woman (Loni), into the installers, to several team associates of your organization. Loni promised us good quality Berber Carpet, superior quality one/two inch padding, and also a completed product that we'd very pleased to have. Which includes not been the case, within the slightest. Seemingly, the Berber carpet that we been given wasn't of the quality she claimed simply because now you will be providing us a “premium quality†carpet  as a technique to fix this mess. Loni also said which the carpet would blend in nicely with the present ground Which transitions would not be needed.
I need my a refund. I informed my bank n customer care that Lisa wouldn't get in touch with me back until it had been time for her to depart that is certainly what exactly she did n she did not leave a connect with back amount. She said somebody else within the Workplace will get ahold of me on Saturday the 9th of December since they are booked good. Not my challenge.
May possibly 1, 2018 at 4:06 pm Shame Disgrace Disgrace to Empire Today…. the usage of inexperienced laborers to set up tile. We experienced the tile installed past week and nonetheless have not read back again from the manager or inspector on all the problems. Essentially on working day a person the tile installer appeared to really know what he was carrying out but he didn’t return the 2nd working day and left it up to two inexperienced laborers to complete.
Was provided a free space carpet set up, took many weeks to finish due to the fact These installers experienced car difficulties, couldn’t help it become or experienced to leave early since the manager at Empire wanted them at Yet another occupation which was far more vital. It's been A different month, A further 5 calls made, carpet in free place and paid home now coming apart in the appears. Another awful installation occupation. Spoke to a Tim Sherwin (864-973-8096) from Empire whose response was; “you bought a free spaceâ€, “we use subcontractorsâ€, which click here in his head justifies the awful task finished in that free area as well as the nightmare sequel to the other area which wasn't free.
The fact in the make a difference is you don’t fully grasp nor are you on the lookout into any of such problems. You don’t care. You produced your hard earned money. Upward and onward ideal? You’re Terrible.
We dislike delays about you do, and sincerely regret the inconvenience. We’ll be in touch along with you shortly to reschedule your installation.
So now I'm listed here with every little thing from my closets out on my balcony and we’re anticipating rain so I needed to go out to order tarps to test to shield anything And that i’m now having to get time off work on Monday for that kitchen area set up and HOPE that they really exhibit up and do The work this time.
June four, 2018 at 3:17 pm We had a salesman come out to our house in estimate us a price for our kitchen and laundry area when it came all the way down to carrying out The task they arrived out and just carried out the kitchen area location they'd no familiarity with the laundry home when we contacted them he explained that he never ever quoted a price to the laundry space that's he dead I contacted Empire The salesman appear out to your home complaining that this was going to appear away from his pocket for the mistake what did I want anything for free he quoted to me also that he was only generating $forty commission off that career that $four hundred was planning to should come away from his pocket he also mentioned to me was I ready to pay out Section of it I explained no I pays $a hundred and fifty much more It's not necessarily my fault that you simply messed it up I do feel that I mustn't have to arrive from pocket on nearly anything but he agreed to this and remaining our home didn't hear nothing at all back again from him so I named Consumer Care once more he calls me today telling me generally I was a liar that he didn't comply with that witches he agreed to this in front of me and my wife and also the people today putting in the floor not nevertheless have I heard again from any person at this time as today on this subject it’s all claims that they are going to Speak to you or they'll electronic mail you they can make this happen for an extended period of time to disregard The difficulty ideally my wording is accurate to the spelling sorry if It is far from I do think people need to check into the specific situation extra ahead of buying floors I will never provide them with an excellent score right until they maintain While using the promise of the things they reported they were gonna do until that time I is not going to give a very good crafting or anything else I am not positive how I acquired to this individual web page but I’m glad I did Incidentally the sole motive I agreed to empire today carpet and flooring your $150 additional Because he created me and my wife truly feel guilty that he was going to have to appear out of pocket for hundred pounds that is I feel that is very lower down
.named empire instructed them that I would like a month to month state ment.the man was rude and demanded a larger payment than what the arrangement was for..now I get a letter from a collection company.I’m intending to contact our nearby news channel and inform my horror Tale about empire..now my credit score is ruined at not fault of mine!
They put in the carpet and now I happen to be getting the operate all around for your receipt on the transaction. I've talked to administration on the Belleville Business and so they simply lied to me. Now I haven't any receipt I've paid with the carpet installation and I'm able to’t get my revenue reimbursed to me….. I don’t know the way they remain in small business.
We’ve read your write-up, and we’re disappointed to listen to that your issues have not been answered. We’ll be in contact with you shortly to learn more, and begin working on a resolution.
He said that upper administration to include the main Business in Chicago and all Standard manages and district administrators can get this information and ticket . I explained to him I will connect with back once more on Wednesday the 13th of December, as this allows for 2 enterprise times yet again for someone from upper administration Apart from Lisa within the Philly Place of work how is actually a Customer support manager in the Philly office she is not the GM.